Researchers face a unique paradox in today’s collaborative work environment. On one hand, we universally agree on the value of our teams engaging more with customers. On the other, the notion of democratizing research often strikes a nerve, perceived as a challenge to the years of skill and expertise we’ve honed. It’s time to explore a new path, one that redefines the role of researchers in a way that respects our craft while embracing collaboration.
The democratization of research, while (perhaps) well-intentioned in its aim to involve more voices in the research process, undermines the specialized skills of professional researchers. This approach risks diluting the quality and integrity of research, reducing it to a task anyone might perform, regardless of their training or experience.
Traditionally, researchers have seen ourselves as craftspeople, experts in our domain, executing with precision and care. This craftsperson mindset, though valuable, can lead to a protective stance over research projects. Janelle Ward’s insightful LinkedIn post challenges this notion, questioning the ownership of research in a collaborative setting. What if we shift our perspective from researchers as masons, meticulously laying each brick, to architects overseeing the broader vision?
The Research Architect is a visionary role that transcends traditional boundaries. This role is not about executing research tasks in isolation but about guiding the strategic direction and integration of research within the organization. The Research Architect ensures the coherence and quality of research, protecting against squandered insights by focusing on the big picture and how each piece fits into the overall strategy.
Moving away from the debate on democratizing research, the Research Architect focuses on orchestrating and architecting research endeavors. This role is about enabling and guiding research across the organization, ensuring that the involvement of more people in the research process doesn’t compromise its integrity and quality. It’s a transition from a territorial mindset to one of collaboration and strategy.
The emergence of the Research Architect signifies a pivotal evolution in the field of user research. It’s a role that honors the depth of expertise researchers bring to the table while adapting to the dynamics of a more inclusive and collaborative research environment. This change is more than a mere shift in title; it represents a fundamental transformation in mindset – from individual execution to strategic enablement and orchestration.